top of page

Frequently Asked Questions

  • Do you do custom items?
    If there is a custom item you would like that I don't already offer, I'm always happy to hear your ideas, please just reach out via the "Contact Me" form found above! Alternatively my instagram (@nelliumcrafts) or email nelliumcrafts@gmail.com
  • How quickly will my order be dispatched?
    This shop is run solely be me, I aim to get orders out as quickly as I can! Please allow between 1-4 days to for every order. If you require super speedy dispatch, please get in touch and I will see what I can do to help!
  • How quickly will shipping take?
    All orders will be shipped via Royal Mail. Price and estimated delivery times can be found on each item Postage times and delays are out of my control once your items have left my studio

Shipping & Returns 

Shipping Policy

Estimated delivery times 

United Kingdom: 3-5 business days

Europe: 4-6 business days

I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return & Exchange Policy

I gladly accept returns and cancellations

Contact me within: 7 days of delivery

Dispatch items back within: 14 days of delivery

Request a cancellation within: 5 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

 

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping Policy
Return and Exchange
bottom of page